Tickets

We recommend you arrive 15 minutes before your booked timeslot.

Permalink

Yes, however we will only be able to offer you the available timeslots, and this may involve a wait.

Permalink

Not presently, all bookings will be online only. Due to government guidelines in reference to COVID-19, we have limited the number of visitors that can visit Bodmin Jail at any one time. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time.

Permalink

There is no need to print your confirmation email if you would prefer to use your smart phone to show this to us.

Permalink

Please call our customer service line on 01208 76292, with your name and the date you have booked ready to hand.

Permalink

Yes, if you have the booking confirmation you can collect the tickets.

Permalink

We love dogs at Bodmin Jail, and understand that dogs are a big part of the family and your holiday here in Cornwall.

However, we believe dogs would not enjoy the nature of the new ‘Dark Walk’ and jail experience and for their health and wellbeing we have taken the decision to not allow dogs into the new attraction. Well-behaved dogs will still be welcome in the Courtyard, diner and any outdoor area.

We don’t want you to miss out during your visit here at Bodmin Jail, so we do recommend leaving dogs at home so as not to restrict you. To assist with your planning, we estimate the Bodmin Jail experience to last between 1.5 and 2 hours.

Any dogs must not be left unattended or tied up and we ask that you pick up any dog mess. Following advice from the RSCPA, we do not advocate leaving dogs in cars whilst visiting the Jail. Please note that Registered Assistance Dogs are allowed into all parts of the attraction.

Permalink

No, when you purchase a disabled ticket, you will also receive a free carer ticket. The whole site is now fully accessible.

Guests able to provide evidence of their disability will be entitled to bring a carer free of charge.
 
For proof of disability please bring ONE of the following forms of documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA).
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
• A local authority registration document which is local to the attraction where it is being submitted.
• A recognised Assistance Dog ID Card.
• Credibility’s Access Card.

Please note that all documentation should be dated within 2 years.

Permalink

Yes, we can alter the date or time of your ticket(s) Please call our customer service line on 01208 76292 and have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.

Permalink

We recommend you allow 1.5/ 2 hours to experience the attraction

Permalink

Our concession rates are for the over 60’s, students and disabled visitors.

Carers will enter the attraction for free when assisting a disabled visitor.

Guests able to provide evidence of their disability will be entitled to bring a carer free of charge.
 
For proof of disability please bring ONE of the following forms of documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA).
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
• A local authority registration document which is local to the attraction where it is being submitted.
• A recognised Assistance Dog ID Card.
• Credibility’s Access Card.

Please note that all documentation should be dated within 2 years.

Permalink

Our tickets are non-refundable; however, we can alter the date of your ticket(s) To do this, please call our customer service line on 01208 76292 and have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.

Permalink

If you are photosensitive and can have seizures caused by light, parts of our attraction may be unsuitable for you. For more information please call us on 01208 76292

Permalink