Thanks for shopping at Bodmin Jails online store. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. If you cancel an order, or received a damaged or defective item, your payment will be refunded as per the terms shown below.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • Your item is returned unopened in its original packaging.
  • Your item needs to have a receipt or proof of purchase.

You must inform Bodmin Jail of your decision to cancel your order by submitting an email (on info@bodminjail.org) no later than 14 days after receipt of your goods. To meet the cancellation deadline, you must send back the goods no later than 14 days from the day on which you communicated your cancellation.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 30 days.

If you return products according to the above terms, Bodmin Jail will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.

WorldPay’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With WorldPay, you are provided with a variety of options for payment for Bodmin Jails events and products, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards.

Money Back Guarantee

You may, however, cancel a payment made on this website within seven days of making the order by sending an email quoting your account number (you will have received this in the email receipt from Bodmin Jail) or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order.

We will investigate any reasonable claims for refunds for unconnected calls or poor voice quality and refund customers within twenty four hours.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact Natasha at:
Bodmin Jail, Berrycoombe Road, Bodmin, Cornwall. PL31 2NR

or on tel: +44 (0)1208 76292 · Email: accounts@bodminjail.org

Electronic Communications
When you send e-mails, text messages, and other communications from your desktop or mobile device to Bodmin Jail, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

Opening Times

Jail Visit  9.30am – 8pm
Tea Room & Gift Shop   9.30am – 8pm
Restaurant  Noon – 9pm
Dog Friendly Attraction
We will be CLOSED on Saturday, 9th September for a PRIVATE FUNCTION.

Jail Visits: Adults (16+): £10.00
Concessions (65 & over): £8.50
Children 5-15: £7.50 – under 5: FREE
Family (2x adult, 2x Child): £32.00
Please note: we are not a wheelchair, or pushchair friendly venue.  VISITOR INFORMATION

Contact us

Type of enquiry